Terms and conditions of the service
GENERAL PROVISIONS
These conditions are valid only between STRANOMAVERDE, with registered office in Vicolo Pigafetta, 6 in San Martino di Lupari (PD), REA 345189, VAT number 03883470282, hereinafter referred to as "STRANOMAVERDE" and any person who makes purchases online on the website www.mrhops.it hereinafter referred to as "CUSTOMER".
It is specified that MRHOPS is the exclusive property of STRANOMAVERDE, which produces or markets every product visible on the website www.mrhops.it.
These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force
These conditions govern purchases made on the website www.mrhops.it, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree. 70/2003 on electronic commerce.
ARTICLE 1 - OBJECT OF THE CONTRACT
With these general conditions of sale, STRANOMAVERDE sells and the CUSTOMER remotely purchases the movable tangible goods indicated and offered for sale on the website www.mrhops.it. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at www.mrhops.it and creating a purchase order according to the procedure provided by the site itself.
The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by STRANOMAVERDE, before proceeding to confirm his purchase order, and to accept them by affixing a flag in the indicated box.
In the e-mail confirming the purchase order, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.
ARTICLE 2 - PRE-CONTRACTUAL INFORMATION FOR THE CONSUMER - ART. 49 OF Legislative Decree 206/2005
Before the conclusion of the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER's choice.
Before the conclusion of the purchase contract and before the validation of the purchase order with "payment obligation", the CUSTOMER is informed about:
- total price of the goods including taxes, with details of shipping costs and any other costs;
- terms of payment;
- the term within which STRANOMAVERDE undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
- information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to STRANOMAVERDE, the geographical address, telephone and fax number, e-mail address, information that is reported, also below:
STRANOMAVERDE
registered office in Vicolo Pigafetta, 6 35018 San Martino di Lupari (PD)
REA 345189, P.IVA 03883470282
tel. (+39) 3480414836
info@mrhops.it
ARTICLE 3 - CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
The sales contract is considered concluded with the sending by STRANOMAVERDE to the CUSTOMER of an e-mail confirming the purchase order. The e-mail contains the CUSTOMER data, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of these conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify STRANOMAVERDE of any corrections.
STRANOMAVERDE undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may emerge. Furthermore, the photographs of the products presented on www.mrhops.it do not constitute a contractual element, as they are only representative.
STRANOMAVERDE undertakes to deliver the goods within 15 days from the sending by STRANOMAVERDE of the purchase order confirmation e-mail to the CUSTOMER.
Extraordinary atmospheric events are to be considered "causes of force majeure" and therefore slow down the process of shipment and delivery of the plants.
ARTICLE 4 - AVAILABILITY OF PRODUCTS
The availability of the products refers to the actual availability at the moment in which the CUSTOMER places the purchase order. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the purchase order.
Even after sending the purchase order confirmation email sent by STRANOMAVERDE, there may be cases of partial or total unavailability of the goods. In this case, the purchase order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be informed via e-mail.
If the CUSTOMER requests the cancellation of the purchase order, by terminating the contract, STRANOMAVERDE will refund the amount paid within 14 days from the day on which STRANOMAVERDE became aware of the customer's decision to terminate the contract, by Paypal or bank transfer.
ARTICLE 5 - METHOD OF PAYMENT
Any payment by the CUSTOMER can only be made by means of the credit cards indicated on the website www.mrhops.it, and with the Paypal payment method.
ARTICLE 6 - PRICES
All sales prices of the products indicated on the website www.mrhops.it are expressed in Euros and include VAT.
Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.
The CUSTOMER accepts STRANOMAVERDE's right to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of creation of the purchase order and indicated in the confirmation e-mail sent by STRANOMAVERDE to the client.
In the event of an IT, manual, technical, or any other type of error that could lead to a substantial change, not foreseen by STRANOMAVERDE, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.
ARTICLE 7 - GIFT VOUCHERS
MrHops Gift Vouchers can only be used to purchase eligible products on www.mrhops.it. In these cases, the total of the order is deducted from the balance of the Gift Certificate. The remaining balance of the Gift Voucher can be checked on the page https://www.mrhops.it/balance/ If the total of the order is greater than the value of the Gift Voucher, the difference must be paid using another payment method among those accepted on www.mrhops.it
Gift Vouchers and their remaining balance are valid for 365 days from the date of issue. Gift Vouchers cannot be reloaded, resold, or converted into cash. The remaining balance of a Gift Voucher associated with an account on www.mrhops.it cannot be transferred to another account on www.mrhops.it
The risk of loss and ownership of a Gift Certificate is transferred to the purchaser upon electronic transmission of the Gift Certificate to the purchaser or designated recipient or upon delivery to the carrier, as the case may be. We decline any responsibility in case of loss, theft, destruction or unauthorized use by you of the Gift Vouchers.
In the event that a gift certificate generated or obtained in a fraudulent way is used to make purchases on www.mrhops.it, we reserve the right to close customer accounts and to charge the amount of orders on alternative payment methods.
ARTICLE 8 - RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to STRANOMAVERDE by means of an explicit declaration, which can be sent by registered letter with return receipt.
The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory) whose text is shown below:
STANDARD WITHDRAWAL FORM PURSUANT TO ART. 49, PARAGRAPH 1, LETT. H)
(complete and return this form only if you wish to withdraw from the contract)
STRANOMAVERDE
registered office in Vicolo Pigafetta, 6 35018 San Martino di Lupari (PD)
tel. (+39) 3480414836
Hereby I / we (*) notify / notify (*) the withdrawal from my / our (*) contract for the sale of the following goods / services (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
-Address of the consumer (s)
- Signature of the consumer (s) (only if this form is sent in paper version)
– Data
(*) Delete the unused wording.
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to STRANOMAVERDE his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to STRANOMAVERDE., At Vicolo Pigafetta, 6 35018 San Martino di Lupari (PD)
The direct costs of returning the products are borne by the CUSTOMER.
The goods must be returned intact, in the original packaging (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, STRANOMAVERDE will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, STRANOMAVERDE may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to STRANOMAVERDE.
STRANOMAVERDE will reimburse using the same payment method chosen by the CUSTOMER during the purchase.
ARTICLE 9 - METHOD OF DELIVERY, TAX RECEIPT, BILLING
STRANOMAVERDE will only accept orders to be delivered in the Italian territory. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the purchase order no later than 15 days from the date of receipt by the CUSTOMER of the purchase order confirmation e-mail sent by STRANOMAVERDE.
You can view the shipping terms in the appropriate section, by means of This link.
For each purchase order placed on the website www.mrhops.it, STRANOMAVERDE issues a tax receipt.
In harmony with current tax laws, no invoice will be issued to the owners of sole proprietorships and / or freelancers if it is not requested in advance and the tax code of the interested party is not communicated in addition to the VAT number.
For the issuance of the invoice, the information provided by the Customer on the written confirmation of the estimate is valid. No change in the invoice will be possible after its issue.
The same is true for state and para-state bodies.
ARTICLE 10 - LIABILITY
STRANOMAVERDE assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the purchase order within the time stipulated in the contract.
ARTICLE 11 - COOKIES
The website www.mrhops.it uses "cookies". Cookies are electronic files that record information relating to the CUSTOMER's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow STRANOMAVERDE to offer a personalized service to its customers.
STRANOMAVERDE informs the Customer of the possibility of deactivating the creation of such files, by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.
ARTICLE 12 - INTEGRALITY
These General Conditions of Sale are made up of the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale are considered invalid or declared as such under the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.
ARTICLE 13 - APPLICABLE LAW AND JURISDICTION
These General Conditions of Sale are subject to Italian law.
Any dispute that does not find an amicable solution will be subject to the exclusive jurisdiction of the Court of the CUSTOMER's place of residence or domicile, if located in the territory of the Italian State.
In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.
GENERAL CONDITIONS OF SALE UPDATED 11/07/2022